Product Returns

What

We accept returns of products on the condition that they are in the same condition in which you received them.

We cannot accept returns of:

  • computer software that has been unsealed
  • consumable goods, except where a fault has been discovered that could not have been identified without unsealing the products. 

How

If you find that you need to return a product to us the first step is to inform us in writing.

Please direct returns enquiries to customer.care@symec.co.uk

Next, package the product suitably and return it to us by your chosen courier service. Please note that we are unable to accept the cost or risk of the carriage for the return to us. 

Where

The return address for products is:

Symec Technologies
159 Four Acres
Bristol
BS13 8RA